Text message terms
Last updated September 2026
What you are agreeing to
By ticking the text-message box when you book, you agree to receive text messages from Round the Clock Car Service about your rides. That box is separate from our terms of service and is not ticked for you. You can book a ride without it.
What we send
- Confirmation that your ride is booked
- The price for your trip once we have worked it out
- Reminders before your pickup, at the intervals you choose (24 hours and 2 hours by default)
- A message when the driver leaves for you, with an estimated arrival
- A message when the driver is outside, naming the vehicle
- A receipt after the ride
- A message if a payment fails, with a link to update your card
We do not send marketing texts. Every message above relates to a ride you requested.
How often
Message frequency varies by how often you ride. A typical booking generates between four and six messages: the acknowledgement, the confirmation, your reminders, the arrival messages, and the receipt.
Quiet hours
Reminders are not sent between 9pm and 8am Pacific. Messages about a ride happening right now — the driver is on the way, the driver is outside, a payment failed — are sent whenever they happen, because holding them until morning would defeat the point.
Cost
We do not charge for text messages. Message and data rates may apply from your mobile carrier. Carriers are not liable for delayed or undelivered messages.
Stopping messages
Reply STOP to any message to stop all texts. You will get one confirmation and nothing after that. Reply START to begin again, or HELP for help.
Opting out of texts does not cancel your rides. It does mean we will contact you by email and phone instead, so keep those current.
Supported carriers
Major US carriers including AT&T, Verizon, T-Mobile, and US Cellular, as well as most regional carriers. Carriers are not liable for delayed or undelivered messages.
Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Your number is shared with Twilio only so that Twilio can deliver the message. See our privacy policy for the full picture.