Terms of service
Last updated September 2026
A booking is a request
Submitting a booking creates a request, not a confirmed ride. Every request is reviewed by Round the Clock Car Service and is confirmed or declined individually. Until you receive a confirmation, no car is reserved and nothing is owed by either side.
Notice
Standard bookings require at least 24 hours notice. Shorter-notice requests are welcome but are handled by phone, because a same-day ride needs a conversation rather than a form.
Quotes
The fare shown when you book is calculated from the route and the traffic expected at your pickup time. It is valid for a limited window shown on the quote. If you change the pickup time, the addresses, the vehicle, or the stops, the fare is recalculated.
The final amount may differ from the quote where the trip itself differed — added stops, a longer route at your direction, or waiting time. Any difference is itemized on your receipt.
Payment
We save your card when you book and charge it after the ride. Before the ride we may place an authorization hold for the quoted fare plus an allowance for gratuity and waiting; that hold can be larger than the final charge, and the unused part is released. Corporate accounts are invoiced instead.
Cancellation
See the cancellation policy, which forms part of these terms.
Your responsibilities
- Give accurate pickup details and a number you will answer.
- Be at the pickup at the agreed time. If you are running late, say so.
- Tell us about child seats, accessibility needs, or unusual luggage when you book, not at the curb.
- Do not smoke in the vehicle, and do not carry anything illegal in it.
- You are responsible for damage or excessive cleaning caused by your party.
Our responsibilities
- Arrive at the confirmed time in a licensed, insured, clean vehicle.
- Charge only what was quoted, plus any change we have itemized.
- Tell you promptly if we cannot cover a confirmed ride.
Passenger and luggage limits
Each vehicle has a stated capacity. We cannot legally or safely carry more passengers than there are seat belts, and a party that arrives larger than booked may not be able to travel. Tell us in advance and we will bring the right car.
Delays outside our control
Traffic, weather, road closures, and flight delays happen. We plan for them and we do not guarantee arrival times. If you have a hard deadline, tell us and we will build in the margin.
Liability
Our liability for any ride is limited to the amount paid for that ride, except where the law does not permit that limit. We are not liable for consequential losses such as a missed flight or a missed meeting.
Lost property
Call as soon as you notice. Items found are held for 30 days. We will get them back to you, and we will agree how before we drive anywhere.
Text messages
Covered separately on the SMS terms page. Consent to text messages is given by its own checkbox and is not part of your agreement to these terms.
Governing law
These terms are governed by the laws of the State of California, and the courts of Los Angeles County have jurisdiction.